Update 29/03/2021 h. 16:10
EVENTS SCHEDULED AFTER 31/01/2021
Due to a new communication of Italia SIAE, we inform you that we have activated the process to ask for the ticket refunding for the following events:
Opera | Don Giovanni – Season 2020/21 – scheduled from 12 to 20 February 2021
Ballet | Cenerentola– Season 2020/21 – scheduled from 27 February to 3 March 2021
Opera | Il Turco in Italia - Season 2020/21 - scheduled from 13 to 26 March 2021
Concert | Gabriele Ferro - Season 2020/21 - scheduled on 20 March 2021
Concert | Dan Ettinger - Season 2020/21 - scheduled on 31 March 2021
Concert | Sir John Eliot Gardiner / Monteverdi Choir Baroque soloists Season 2021 - scheduled on 6 April 2021
Opera | Salome - Season 2021 - scheduled from 11 to 20 April 2021
Concert | Gala Belcanto Jessica Pratt - Season 2021 - scheduled on 16 April 2021
Opera | Madama Butterfly - Season 2020/21 - scheduled from 30 April to 13 May 2021
Ticket owners can ask for the refunding in the following ways:
ONLINE PURCHASE – www.teatrosancarlo.it/www.vivaticket.it
For this kind of purchase, please fill the refunding request form available on the website www.vivaticket.it (link: https://shop.vivaticket.com/eng/rimborso). The refunding will be on the credit card or Paypal account used for the payment.
PURCHASE AT TEATRO DI SAN CARLO TICKET OFFICE
For this kind of purchase, you can reach Teatro di San Carlo Ticket Office in person during the regular opening hours (every day from 10 to 14) or you can fill the refunding request form available on the website www.teatrosancarlo.it (link: https://www.teatrosancarlo.it/en/rimborsi). Otherwise, you can contact our Ticket Office by phone at 0817972331/421 or by email at the address firstname.lastname@example.org. For this kind of purchase, refunding will be by bank transfer.
PURCHASE BY A RETAILER
For this kind of purchase, please contact your retailer and ask for the refunding. Terms and conditions are available on the website www.vivaticket.it (link: https://shop.vivaticket.com/eng/annulli).
EVENTS SCHEDULED BEFORE 31/01/2021
HOW TO REQUEST YOUR REFUNDING VOUCHER FOR THE CANCELLED EVENTS
In compliance of the more recent regulations approved by the Italian Government, Spectators can ask for the refunding of the cancelled performances due to the Covid-19 Emergency. They will receive in return a voucher of the same value of the paid amount that can be used within 18 months from the outprint. You can find more information about the procedure, please click here: https://voucher.vivaticket.com/vivaforvoucher/promoterevent
THANK YOU FOR YOUR SUPPORT
Live performances are a shared experience, and our audiences are at the heart of what we do on our stages, backstage, online and in our communities.
The engaging power of Music and Theatre is a fundamental element of our social life. We warmly thank all the spectators who have made us feel their support.
Coronavirus Pandemic has affected all arts organizations all over the world. Your support is then now more important than ever to let us support the future of Opera, Dance and Concerts.
Please consider to support Teatro di San Carlo today. Please consider to donate your Voucher Covid19 to support the future of Opera, Dance and Concert live performances and benefit from the tax credit of the ArtBonus. To make your donation, please click here.
Voucher requests should be made ONLINE clicking on the following link:
To ask for the voucher you must be registered on the Vivaticket.it portal. For online purchases on Vivaticket.it portal, requests can be made only by the purchaser. Once you are logged onto the portal, you can proceed with the voucher request.
To complete the request correctly, it is necessary to have with you your ticket, your season ticket or the receipt of the onlile purchase you have made. You should use also one of the following identification data:
Furthermore, if you have tickets or Print@home tickets you must upload on the platform also the clearly readable scan or photo of each ticket (.pdf or .jpg format). If the readability of the scan or photograph is nt appropriate, the request will not to be considered valid.
In case of problems or technical difficulties with this procedure, you can send an email to the address: email@example.com
Frequently Asked Question
1) Who can fill the voucher request? The owner of a ticket (both single ticket and season ticket) for events cancelled in the period between 8 March and 30 September 2020 and between 24 October 2020 and 31 January 2021 due to the emergency COVID-19. Tickets can have been bought online (on the Vivaticket.it sales portal), in a Vivaticket point of sale or at the Teatro di San Carlo Ticket Office.
3) Is there a deadline to fill the voucher request? The request of the voucher should be sent within:
- June, 18th 2020, for the events planned until May, 19th and then cancelled
- Within 30 days after the announcement of the cancellation, for the other events
5) Is it possible to cancel the voucher request? Once sent, the voucher request can no longer be cancelled.
6) For which events can I already fill the voucher request? This is the new list of events for which it is already possible to ask for the voucher:
Procedure available for
/ January, 8th 2021: Concert conducted by Juraj Valčuha (Deadline, February, 7th 2021)
/ January, from 16th to 24th 2021 (subscriptions): Rigoletto (Deadline, February, 7th 2021)
/ January, 20th 2021: Concert Evgeny Kissin / Radu Paponiu (Deadline, February, 7th 2021)
THANK YOU FOR YOUR SUPPORT
Teatro di San Carlo warmly thanks all the Spectators who have decided not to ask for the ticket refunding after the cancellation of the scheduled performances during this Covid-19 Emergency. This is a great sign of support in this terrible crisis that is affecting all our lives. Thank you!
Teatro di San Carlo thanks Spectators for their support and understanding